Refund & Cancellation

Customer satisfaction is our reward. At Knowledge9, we are committed to provide best quality authentic contents and products. We, at Knowledge9, always strive for the excellence in whatever we do. Everything you find on Knowledge9, undergoes with the extreme quality check before we put them on Knowledge9. This is to make sure that our customers get what they had wished for.

We, at Knowledge9, always strive for the excellence in whatever we do. Still if for any reason you end up feeling that the course you purchased isn’t for you, you’re protected by our 7-Days No Risk Money Back Guarantee! To eliminate further risk for you, Knowledge9 comes with a 7-DAYS Unconditional 100% Money Back Guarantee!

If for any reason you decide the course you purchased isn’t for you or if Knowledge9 isn’t everything we’ve promised, just let us know by sending us email at [email protected] within 7 days and we’ll give you a 100% refund.

Course registration fees can be transferred to another course of the same type by sending us an email at [email protected] within 7 days of original course registration.

If Knowledge9 cancels any live webinar due to any unavoidable reasons or emergencies, then we will refund the full amount paid by the customer. This refundable amount shall not exceed the total amount paid by the student.

We only exchange books/tangible products if they are defective, damaged, or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us within 2 days on [email protected] with details of the product, payment, and the defect. Upon receipt of your request, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. Once approved by us, your returned product should reach us within 7 days of time. In case your return and refund is accepted by us, exchange can be processed only once per item or product.

Please make sure you return complete, correct, unused and undamaged product with all the accessories you received with the product package. Please keep the product ready with original packaging. The field executive will refuse to accept the returns if any of these conditions are not met.

We suggest to follow the following healthy habits for online shopping:

1. Always make video of parcel opening to get your claim being processed fast. You may need to provide the same at the time of claiming return or replacement.
2. Never accept the opened parcel from the delivery personnel. In this situation, don’t sign delivery booklet and contact us immediately.
3. For products where installation is provided by our service partners, do not open the product packaging by you. Our authorized personnel shall help in unboxing and installation of the product.

Refund of the duplicate payment made by the customer will be processed via the same source (original method of payment) in 7 to 10 working days post intimation by the customer.

You will be immediately logged out from the system when someone else uses your username and password to log into the system from the different IP. Kindly don’t share your username and password with others to prevent your account from getting blocked. You may not be entitled to get any refund in case of such blockage due to violation of our usage policy. Kindly respect our Privacy Policy and Terms of Use.

1. To request a refund for any course or service or membership or product, simply email us your order details within 7 days of purchase at [email protected], including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
2. Request for refund by a customer will be considered valid only if it’s made from the registered email id of the customer.

All refunds will be processed within 7-10 working days after the refund request is approved by Knowledge9. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

Knowledge9 reserves rights to offer special and specific money back guarantees promotionally for any product, service, or course subscription, at any time at the discretion of Knowledge9. The details of such money back guarantees and/or other promotional offers are specific to the promotion and for a given time and circumstance. Those details can be found within the course, membership or product details page. If you are unsure about refund policy of any specific product, course or service you are purchasing, you can always contact us and request those details.

For all courses, memberships, products & services, the returns/replacement policy provided on the product page shall prevail over the general returns policy mentioned above. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.

If you have any questions about refund and cancellation policy, you can always contact us here.